Good Morning Happy Halloween! May the candy that's left over be your favorite.Have you ever gotten a customer request that was so strange that you could not believe it, or something that you absolutely don't do? How did you respond? Did you say "What the...! You want what?!" or "No way. We … [Read more...]
Added Service, Wow
April 4, 2019 by
Good Morning Thank you to everyone who sent me kind words about last week's tip on NTTA great (not) customer service! I was reading this week's edition of one of the best marketing blogs around, "Denny Hatch's Marketing Blog." For those who have not heard of Denny Hatch, he founded and ran … [Read more...]
Customer Service??
March 29, 2019 by
Good Morning Customer service. We all think we offer great customer service, but do we really?Last month I used the George Bush Toll Road. Normally I use the toll roads about once every 2-3 years so I don't a need a toll tag. Tuesday I finally got an email from NTTA ( for those who are not from … [Read more...]
You’re Lazy!
February 21, 2019 by
Good Morning You must not like me and don't want my business! True, I've stopped coming into your store and buying from you. But I'm trying to keep expenses down, I've been busy, and sometimes it's been inconvenient and and and....Do you know that the number one reason businesses lose customers … [Read more...]
Prove Customer Service
September 29, 2016 by
Good Day I have a cold, so I went into the office late on Tuesday, then left around 1:30 Wednesday to try to recover at home. About 4 I got a call from a client; they needed a number of sets of color copies for a presentation today. If I did them in the morning as I had planned to do, it would be … [Read more...]
