October 31, 2020

Customer Service

Good Morning,I've been in business now a long time, and before starting my business I was in retail. Growing up I worked (whether I wanted to or not) in my family restaurant. One of the rules during all those years was, when someone has a problem you try to solve it.I order supplies for my business … [Read more...]

Make It Easy to Remember

Good Morning,Last week we had a a tune up/check up done on our air conditioning unit; and I wanted to try the company from which we'd won a free UV light a few years ago to do the work and replace the old light. The sticker on the unit states that the light should be replaced every 2 years to be … [Read more...]

How to Open A Business

Good Morning ,   As I was driving home the other day, I noticed from the service road that either a business had reopened or a new business had opened.  What caught my attention first from across the street was the big colorful balloon on the roof announcing something about a "bar." I drove in the … [Read more...]

Getting Customers Back In

Good Morning,   Businesses that have been closed are starting to reopen; some essential businesses have been open. Now, with restrictions being lifted, people are starting to get out of the house more. So as a business, what do you do to get people to start spending with you again? To begin … [Read more...]

How To Keep in Contact With Your Customers

Good Morning,  I was talking with a friend and we got around to how to keep in contact with your customers now that a lot of them are working from home. You can always phone them if you have their number (B2C businesses might not have their customers' numbers). B2B, if you don't have their business … [Read more...]

Keeping In Contact

Good Morning,  Last week I wrote about developing your communications plan. Now is the time to put it into action! There is a good chance that your business will be affected by what is happening. Here are some steps you can take now to stay in contact with your customer base so that when this crisis … [Read more...]