September 28, 2020

Always Answer The Phone

Good Morning,I was finishing up work at the office when the phone rang again for the umpteenth time. I looked at the caller Id and did not recognize the number. All afternoon I had been getting robo calls for either Google listing, Amazon listing or companies that will lower my credit card fees. … [Read more...]

Recouping Lost Customers Now & Post Covid-19

Good Morning , Last week as I was writing my tip I was waiting for it to rain, well it did not rain at all. Glad I watered my plants ahead of time!If you have not planned out how your business is going to recover in the wake of the Covid-19 pandemic, then you need to start now and put that plan into … [Read more...]

How’s Business?

Good Morning ,"How's business" is now a standard greeting among small business owners. Answers range from, "business is great," "people need what we have" to, "we're hanging in there," "we're surviving," business is slow" to "if it doesn't pick up soon, I don't know what we'll do." Bankruptcy rates … [Read more...]

Expressing Your View

Good Morning ,During the political season, which is now underway, some business owners do a lot of stupid things that cost them customers and income, and I don't want you to be one of them.Many years ago I was at a chamber planning retreat waiting for dinner. I was outside on the deck when I got … [Read more...]

Covid-19 Has Helped It?

Good Morning ,Most small business owners are very self motivated; in order for their businesses to survive, they have to be. With the Covid-19 pandemic, owners have to be even more motivated than usual if they want to make it through this.Now we all backslid during this time, some more than others, … [Read more...]

Great Customer Service

Good Morning,My car is in the shop getting repaired. When I purchased the car in 2016 I also got a 6 year, 100,000 mile bumper to bumper protection plan that included towing. After making an appointment with the dealership I called the auto club to arrange the towing. The women who took my call was … [Read more...]