July 22, 2024

How To Develop Trust

Good Morning I hope you had a good New Year! You set your goals for 2024 and now you are ready to get at it! (Sure.) We have heard the saying "People do business with people they like, know and trust." Knowing is the easy part; liking might be a bit harder. All you have to do is be a nice … [Read more...]

But The Price

Good Morning I get these late Friday afternoon phone calls sometimes: Caller wants to mail out some postcards to a list they have. In most cases they have no idea what size or how many they want to send out; they are just price shopping. By asking a few questions I'm able to give them a price … [Read more...]

New Customers

Good Morning,I've written and talked a lot about how you can spend less and make more money by selling more to your existing customer base. I even designed a special program to help businesses sell more to their current and past customers. But this week's tip is not about that.What I hear from … [Read more...]

Customer Service

Good Morning,I've been in business now a long time, and before starting my business I was in retail. Growing up I worked (whether I wanted to or not) in my family restaurant. One of the rules during all those years was, when someone has a problem you try to solve it.I order supplies for my business … [Read more...]

Great Customer Service

Good Morning,My car is in the shop getting repaired. When I purchased the car in 2016 I also got a 6 year, 100,000 mile bumper to bumper protection plan that included towing. After making an appointment with the dealership I called the auto club to arrange the towing. The women who took my call was … [Read more...]

Beware Emails, Not Perfect

Good Morning,   Have you ever sent an email that did not go through? Not the kind for which you get a message back that it did not go through for one reason or another. Your email just went into the black nothingness of the internet!Or did you get a call or text from a customer asking why you did … [Read more...]