February 17, 2020

Customer Service

Good Morning  Happy Halloween! May the candy that's left over be your favorite.Have you ever gotten a customer request that was so strange that you could not believe it, or something that you absolutely don't do? How did you respond?  Did you say "What the...! You want what?!" or "No way. We … [Read more...]

Marketing Maintenance

Good Morning Early Wednesday morning (12 midnight) we in the Fort Worth area had very heavy rains and high winds (about 60 mph). As I write this, it's still raining. A wet day. As I left Wednesday morning for the office, I noticed lots of sticks and bunches of leaves all over the front lawn. … [Read more...]

Added Service, Wow

Good Morning  Thank you to everyone who sent me kind words about last week's tip on NTTA great (not) customer service! I was reading this week's edition of one of the best marketing blogs around, "Denny Hatch's Marketing Blog." For those who have not heard of Denny Hatch, he founded and ran … [Read more...]

Customer Service??

Good Morning   Customer service. We all think we offer great customer service, but do we really?Last month I used the George Bush Toll Road. Normally I use the toll roads about once every 2-3 years so I don't a need a toll tag. Tuesday I finally got an email from NTTA ( for those who are not from … [Read more...]

You’re Lazy!

Good Morning You must not like me and don't want my business! True, I've stopped coming into your store and buying from you. But I'm trying to keep expenses down, I've been busy, and sometimes it's been inconvenient and and and....Do you know that the number one reason businesses lose customers … [Read more...]

Prove Customer Service

Good Day I have a cold, so I went into the office late on Tuesday, then left around 1:30 Wednesday to try to recover at home. About 4 I got a call from a client; they needed a number of sets of color copies for a presentation today. If I did them in the morning as I had planned to do, it would be … [Read more...]