August 4, 2020

Great Customer Service

Good Morning,My car is in the shop getting repaired. When I purchased the car in 2016 I also got a 6 year, 100,000 mile bumper to bumper protection plan that included towing. After making an appointment with the dealership I called the auto club to arrange the towing. The women who took my call was … [Read more...]

Beware Emails, Not Perfect

Good Morning,   Have you ever sent an email that did not go through? Not the kind for which you get a message back that it did not go through for one reason or another. Your email just went into the black nothingness of the internet!Or did you get a call or text from a customer asking why you did … [Read more...]

Customer Service

Good Morning  Happy Halloween! May the candy that's left over be your favorite.Have you ever gotten a customer request that was so strange that you could not believe it, or something that you absolutely don't do? How did you respond?  Did you say "What the...! You want what?!" or "No way. We … [Read more...]

Marketing Maintenance

Good Morning Early Wednesday morning (12 midnight) we in the Fort Worth area had very heavy rains and high winds (about 60 mph). As I write this, it's still raining. A wet day. As I left Wednesday morning for the office, I noticed lots of sticks and bunches of leaves all over the front lawn. … [Read more...]

Added Service, Wow

Good Morning  Thank you to everyone who sent me kind words about last week's tip on NTTA great (not) customer service! I was reading this week's edition of one of the best marketing blogs around, "Denny Hatch's Marketing Blog." For those who have not heard of Denny Hatch, he founded and ran … [Read more...]

Customer Service??

Good Morning   Customer service. We all think we offer great customer service, but do we really?Last month I used the George Bush Toll Road. Normally I use the toll roads about once every 2-3 years so I don't a need a toll tag. Tuesday I finally got an email from NTTA ( for those who are not from … [Read more...]