October 30, 2020

Customer Retention

Good Morning,Welcome to the final quarter. This is the quarter in which most retailers make most of their sales and go from red to black. Hopefully this year will be no different. So how to make this last quarter better than the others?For the last few months we all have been working hard just to … [Read more...]

Recouping Lost Customers Now & Post Covid-19

Good Morning , Last week as I was writing my tip I was waiting for it to rain, well it did not rain at all. Glad I watered my plants ahead of time!If you have not planned out how your business is going to recover in the wake of the Covid-19 pandemic, then you need to start now and put that plan into … [Read more...]

Great Customer Service

Good Morning,My car is in the shop getting repaired. When I purchased the car in 2016 I also got a 6 year, 100,000 mile bumper to bumper protection plan that included towing. After making an appointment with the dealership I called the auto club to arrange the towing. The women who took my call was … [Read more...]

Make It Easy to Remember

Good Morning,Last week we had a a tune up/check up done on our air conditioning unit; and I wanted to try the company from which we'd won a free UV light a few years ago to do the work and replace the old light. The sticker on the unit states that the light should be replaced every 2 years to be … [Read more...]

Surviving the 2020 recession/depression

Good Morning,  While reading and watching the news one cannot help but be a little depressed. But as everyone has said we will get through it. Lately I have been reading about what shape our economy will be in after we reopen the country. Most economists think we will be in a recession as bad or … [Read more...]

Keeping In Contact

Good Morning,  Last week I wrote about developing your communications plan. Now is the time to put it into action! There is a good chance that your business will be affected by what is happening. Here are some steps you can take now to stay in contact with your customer base so that when this crisis … [Read more...]