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Learning About Your Customers

January 9, 2020 by

Good Morning (Contact First Name) Welcome to 2020! I hope that you had a very Merry Christmas, a Happy New Year and, if you took time off, were able to relax and enjoy it. If you had to work, I hope it was profitable. I read a lot of marketing materials from many sources, so I thought I would pass … [Read more...]

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Popeye’s Chicken Sandwich

November 7, 2019 by

Good Morning I was going to write on something totally different, but then as I do almost every evening, I drove past the local Popeye's Chicken. As I drove by tonight (I wrote this Wednesday night), I noticed cars all around the place and out on the frontage road of the freeway. I noticed it … [Read more...]

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Customer Service

October 31, 2019 by

Good Morning  Happy Halloween! May the candy that's left over be your favorite.Have you ever gotten a customer request that was so strange that you could not believe it, or something that you absolutely don't do? How did you respond?  Did you say "What the...! You want what?!" or "No way. We … [Read more...]

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Who Are You Selling To

October 17, 2019 by

Good Morning  Selling. That's is the most important job that you have as the owner of your business. If you don't sell, you don't have a business. I've know owners who have told me, "I don't have to sell; I have salespeople." My answer was, "Yes, you do, but when a big customer calls, do you help … [Read more...]

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Recession and Your Business

October 10, 2019 by

Good Morning  A few weeks ago I wrote about whether we were going to have a recession.  Click here to read it. A few people contacted me about it, stating that they don't think we will have one. I mentioned that we might not have it this year, but maybe next year. At any rate we are due for one. … [Read more...]

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Difference

August 22, 2019 by

Good Morning   I write this well before attending the HEB Chamber networking breakfast (Good Morning HEB), which is being hosted by my friends David and Michael who own Forest Ridge Funeral Home.  I hope to see a lot of people there. There might be a couple of bankers, a few … [Read more...]

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