January 11, 2025

DIY, Not!

Good Morning; A week and half ago I set out to fix our shower diverter since it was letting water flow from both the shower head and the tub faucet at the same time. It was either the washer or I need a new diverter. Easy job, should take 30 minutes, an hour at most. I had changed many of them … [Read more...]

Prove Customer Service

Good Day I have a cold, so I went into the office late on Tuesday, then left around 1:30 Wednesday to try to recover at home. About 4 I got a call from a client; they needed a number of sets of color copies for a presentation today. If I did them in the morning as I had planned to do, it would be … [Read more...]

Be More Than The Expert

Good Day People want to do business with the expert or authority. You want to be that person! WHY? One reason is that once you are considered the authority by the customer, the price objection goes away. Another is that you can make good suggestions that they will listen to and might do. I know … [Read more...]

Improve Your Lead Gen System

Good Morning "Everyone is my customer" is a common refrain I hear from a lot of business owners. But we all know that not everyone is a customer. The big question is how do you separate the customers from the non customers? You don't wait until they contact you! You get the prospective customers … [Read more...]

You Have To Do It!

Good Day I had a really bad day yesterday. At home we found a wet spot on the carpet by the air conditioner where our 11-year-old dog sleeps. We put newspapers down and blamed the dog. Then I noticed that outside by our front door the porch had a puddle that I had swept up the day before. Looking … [Read more...]

Want Business?

Good Day I was at a leads group the other day. This group, like most groups, is made up of people of all ages and all types of businesses. One of the main functions of a leads group or networking group is the exchange of information. One thing I've learned over the years is, you have to make it … [Read more...]