Good Day Later today I will be at the Northeast Tarrant Chamber Business and Catering Expo at the BISD Fine Arts/Athletic Complex, 9200 Mid Cities Boulevard, North Richland Hills, TX 76180. This is a great way to make new contacts, meet chamber members, enjoy fabulous food, and learn about … [Read more...]
DIY, Not!
Good Morning; A week and half ago I set out to fix our shower diverter since it was letting water flow from both the shower head and the tub faucet at the same time. It was either the washer or I need a new diverter. Easy job, should take 30 minutes, an hour at most. I had changed many of them … [Read more...]
Prove Customer Service
Good Day I have a cold, so I went into the office late on Tuesday, then left around 1:30 Wednesday to try to recover at home. About 4 I got a call from a client; they needed a number of sets of color copies for a presentation today. If I did them in the morning as I had planned to do, it would be … [Read more...]
Your Prescription to Minimize L.C.S. (Lost Customer Syndrome)
Good Day I canceled a service a while back, and now I'm starting to get email from this company. Not the please-come-back type, but general information type emails. While I was using this company, I did not get any form of communication from them at all. I replied to their email with one of my … [Read more...]
Improve Your Lead Gen System
Good Morning "Everyone is my customer" is a common refrain I hear from a lot of business owners. But we all know that not everyone is a customer. The big question is how do you separate the customers from the non customers? You don't wait until they contact you! You get the prospective customers … [Read more...]
You Have To Do It!
Good Day I had a really bad day yesterday. At home we found a wet spot on the carpet by the air conditioner where our 11-year-old dog sleeps. We put newspapers down and blamed the dog. Then I noticed that outside by our front door the porch had a puddle that I had swept up the day before. Looking … [Read more...]